icon-account icon-glass

Shipping and Returns


POLICY SHIPPING

Shipping costs are free of charge for orders over 65 euros, in France, and for other countries, shipping costs are calculated at the time of checkout.

Your order will be shipped within 2 to 4 days for items in stock, 4 to 8 days for items to be produced in our workshops and for your contributions to our pre-sales the time is to determine.
An email will be sent to you to inform you of the shipment. It will include a tracking number so that you can follow your package on the website of the Post Office.

 

REPATRIATION POLICY

Your orders on our online shop benefit from the "satisfaction guarantee" (in Metropolitan France and in most European Union countries): if one of the products ordered does not meet your expectations when you receive it, we are first of all sorry and we will exchange it or take it back free of charge.

Conditions of application of the guarantee 

  • The product must be returned within 30 days after the online purchase on our e-shop.
  • For purchases made from on October 30, 2020, the warranty is extended to January 31, 2021.
  • The item must be unused and returned in the same condition in which you received it: the product may have been tried on, of course, but must not have been worn or washed. If the label has been removed to try the item, it should be kept and returned with the item.

Implementation of the Satisfaction Guarantee

  • To implement the guarantee, please contact us by email at contact@chaussettesorphelines.com, in order to inform us of your wish for exchange or refund.
  • We will then send you, by e-mail, a return stamp to print allowing you to return your product free of charge.
  • The product must be returned by post to the following address: Chaussettes Orphelines, 2 rue des gardes 75018 Paris.

Exchange

Upon receipt of the returned item, we will send you the new item chosen.

If there is a price difference between the old product and the new one, we will reimburse you on the credit card used for the payment or ask you to make an additional payment on our online shop.

Reimbursement

The refund will be made exclusively to the credit card used for payment after receipt of the returned item.